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14 Day Money Back Guarantee

14 Day Money Back Guarantee

Here at Taps.co.uk we offer a 14 day money back guarantee on all of our products. That means if you're not 100% happy with the quality of the items you receive, you can return them straight back to us.

Please notify us within 14 days of your delivery date if you wish to return any of your items. All we ask is that the goods are returned:

  • Unused
  • Uninstalled
  • In good condition
  • In the original packaging

Providing all of the above criteria has been met, your refund will be issued upon receipt of your returned item(s) to our warehouse.

365 Day Exchange Policy

365 Day Exchange Policy*

As well as our 14 day money back guarantee, we are very proud to offer a 365 day exchange period. This means that even after 14 days, you are still able to return any unwanted items back to us within 365 days of your original purchase date for an exchange. We understand that things don't always go according to plan, so if you've had a rethink about your bathroom layout, or change of heart about your basin style, you have 365 days to let us know and we'll provide you with an exchange for your preferred items.

Similar to our 14 day money back guarantee, please ensure your unwanted items are returned:

  • Unused
  • Uninstalled
  • In good condition
  • In the original packaging

Why not take a look online and pick your alternative items whilst the originals are on their way back to our warehouse? Before you know it, your new items will be on their way to you!

* Please refer to our terms and conditions for exclusions

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